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This Privacy Policy explains what information mj33 collects when you access your account, make a deposit via DuitNow, FPX or Boost, or contact support — and how we keep that information secure. Access to mj33 depends on local law and is available only where permitted in your region.
When you register or log in to your mj33 account, we collect the details you provide — name, email address, contact number, and the payment method you choose, whether that is DuitNow, FPX or Boost. Transaction records are stored against your account to support your withdrawal history and to assist our support team when you raise a query. Device identifiers and session tokens are retained to keep your preferred payment route active across sessions, so you do not need to reconfigure your wallet each time you return. We do not sell your personal data to third parties. Where we work with service partners — for example, payment processors handling DuitNow or FPX transactions — those partners receive only the minimum data required to complete your request and are bound by confidentiality obligations. Cookies are used to maintain your login state, remember your preferred language and track aggregate site behaviour. You can manage cookie preferences through your browser settings; disabling functional cookies may affect account access and session continuity. Any data collected is handled in accordance with applicable Malaysian law and is available to you upon a verified request through our support channel.
DuitNow transfer records are stored to verify deposit and withdrawal history on your account.
FPX bank-checkout data is processed by the payment partner and referenced in your transaction log.
Boost wallet activity linked to your account is retained for transaction reconciliation and support queries.
This policy covers the data mj33 collects directly — through account registration, payment flows and support interactions. It does not extend to third-party sites or services that we link to but do not operate. Understanding the boundary helps you know exactly where your data sits and who is responsible for it.
Login sessions, account settings and profile details you submit through the mj33 platform fall within this policy. We control this data and you can request access or corrections at any time through our support channel.
Payment data passed through DuitNow, FPX and Boost is processed by the respective payment partners under their own terms. mj33 retains a transaction reference in your account history but does not store full banking credentials.
Browsing behaviour on mj33 pages — pages visited, session duration, device type — is collected via cookies and analytics tools to improve how the lobby and account flow work for you.
Links to external payment providers, identity verification services or support tools operate under those parties' own privacy terms. Once you leave the mj33 platform, this policy no longer applies to what those services collect.
You have the right to know what personal data mj33 holds on your account, to correct anything that is inaccurate, and to ask questions about how it is used. These rights apply to the data we hold directly — account details, transaction records, and communication history with our support team. To review your account data, log in and check the account settings page, where your registered details and linked payment methods are displayed. If you find an error — a wrong phone number or an outdated email address — you can update it from that same page or raise a correction request through our live chat channel. For records we cannot display in the account view, such as archived transaction logs, submit a request to our support team with your registered account details and the type of record you need. We will respond through the same channel within the timeframe shown in your support ticket.
Log in and open account settings to see your registered details, linked payment methods and session history.
Update your email, contact number or payment method directly in account settings, or raise a correction through live chat support.
For transaction logs or archived records not visible in the account view, contact support with your registered account details to submit a formal data request.
If you wish to close your account and ask us to remove your personal data, contact support directly. Processing depends on applicable regulatory retention requirements.
If you have a question about this Privacy Policy, want to correct your account data, or need to request a record, our support team handles privacy queries through the channels below. Include your registered email address in any request so we can verify your account and respond accurately.
Start a live chat session from the support icon in your account. Privacy and data queries are handled by the same team as account support — reference 'data request' in your opening message.
Send your privacy query or data request to our support email address shown in the account help section after login. Include your registered account email and the specific record or correction you need.
The current state of your linked payment methods, registered contact details and active sessions is shown in your account dashboard after login — check there first before raising a support request.
Data security on mj33 covers how account information is stored, how long it is kept, and who can access it. Payment data linked to DuitNow, FPX and Boost transactions is handled by the payment processors under their own security standards; mj33 holds only the transaction reference and outcome. Account passwords are not stored in plain text, and session tokens expire after a period of inactivity to reduce the risk of unauthorised access from a shared or unattended device.
Account information and transaction records are stored on secured servers. Access is restricted to authorised team members who need it to provide account support or meet regulatory requirements.
Session cookies keep your login active and remember your preferred payment route. Analytical cookies track aggregate site behaviour to improve the account flow. You control cookie preferences through your browser settings.
Account data is retained for as long as your account is active and for a period after closure as required by applicable law. Transaction records linked to DuitNow, FPX and Boost activity are kept for the regulatory minimum.
When this policy is updated, the revised version is published on this page with the effective date. Continued use of the account after a change is posted constitutes acknowledgement of the updated terms.
Common questions about how mj33 collects, stores and handles your personal data, and what you can do about it.
We collect your name, email address, contact number, and the payment method you select — DuitNow, FPX or Boost. Device identifiers and session tokens are also recorded to keep your account accessible across sessions without requiring you to reconfigure your payment route each time.
We do not sell your data. Payment processors handling DuitNow and FPX transactions receive only the data needed to complete your request. Any third-party partner is bound by confidentiality terms. Data is not passed to unrelated commercial parties.
Log in and open account settings — your registered email, contact number and linked payment methods are shown there and most can be updated directly. For changes that require verification, raise a correction request through live chat and reference your registered account email in the first message.
Transaction records linked to your DuitNow, FPX and Boost activity are retained for the minimum period required under applicable Malaysian law. After account closure, a retention period applies before records are removed, in line with regulatory requirements.
Yes. Contact support through live chat or the support email shown in your account help section after login. Include your registered account email and specify what type of record you need. We respond through the same channel with the timeframe shown in your support ticket.
When you close your account, we retain certain records for the period required by applicable law and regulation. After that period, personal data that is no longer required for legal or regulatory purposes is removed. Contact support to initiate the account closure process and ask about data removal.