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These terms set out how your mj33 account works — what we commit to, what we ask of you, and how transactions through DuitNow, FPX and Boost are governed. Access and eligibility depend on local law and are available where local law permits.
By accessing your account, you confirm that you have read and agree to these terms. They apply to everything that happens through your account — browsing, depositing via DuitNow or FPX, funding through Boost, placing activity in the sportsbook or casino lobby, and any support request you raise with us. We may update these terms from time to time. When we do, the revised version takes effect from the date it is published on this page. Continuing to use your account after a revision means you accept the updated terms. If a change affects your account in a material way, we will flag it through your account notification area. These terms do not override any obligation that applies under Malaysian law or the regulatory framework that covers eligible regions. Where local law conflicts with any clause here, the local law applies. Any section found to be unenforceable does not invalidate the rest of the terms — the remaining clauses continue to apply in full. For payment-related questions, the transaction records visible in your account dashboard are the primary reference point. DuitNow, FPX and Boost transactions each follow the processing rules of those respective payment rails, and any dispute should be raised through our support channel first.
This policy applies to your registered account on mj33 and to the actions taken through it. Understanding where our terms begin and end helps you know when to contact us and when to reach the relevant third-party service directly.
Login, session management and account-level settings are fully covered here. Any action taken after you authenticate — including deposits, activity and withdrawal requests — falls within these terms. Account suspension or closure decisions are made under this policy.
Deposits and withdrawals processed through DuitNow, FPX or Boost are subject to the rules of those payment rails as well as these terms. We record every transaction in your account history, but the payment provider's own terms also apply to each transfer.
Game titles in our lobby, odds displayed in the sportsbook and all content served through mj33 pages are covered by these terms. We do not guarantee uninterrupted access to any specific title or market — availability depends on provider scheduling and eligible regions.
Links or integrations that take you away from mj33 — such as a bank's FPX portal or a Boost wallet screen — are governed by that third party's own terms. We are not responsible for the policies or conduct of external services outside our platform.
These terms are not just obligations — they also set out what you can ask of us. Knowing the available actions means you can resolve account or transaction questions without unnecessary delays. Every right described here can be exercised through your account dashboard or by contacting our support team directly. We aim to process all account-related requests in a timely manner, though specific timelines depend on the nature of the request and any verification steps required. Your transaction history, account details and current settings are accessible after login without needing to contact support first. If something does not match your records, use the correction request path below before escalating.
Your full transaction history — including every DuitNow, FPX and Boost movement — is shown in the account dashboard after login. No request to support is needed to view your own records.
If your registered name, contact details or linked payment method needs updating, navigate to your account settings page. Follow the fields and verification instructions shown there to submit a correction request.
Any question about how a clause applies to your account can be sent to our support team. Provide your account reference and the specific term in question so we can respond with a direct, relevant answer.
For account closures, access issues or transaction disputes, contact support through the channel listed on this page. We will confirm receipt and advise on the steps that follow based on the type of request.
If any part of these terms is unclear or you need to act on a right described here, the paths below connect you to the right team. Have your account reference ready when you reach out — it lets us pull up your records and respond with accurate, account-specific guidance rather than a generic reply.
Open the chat widget on any mj33 page while logged in. This is the fastest path for account access questions, transaction queries and policy clarifications. Your session is linked to your account automatically.
Send your policy or account question to our support address found on the Contact page. Include your account reference and a clear description of the issue. We respond to each message individually — not with an automated template.
Many requests — including reviewing transaction records and updating account details — can be completed directly in your dashboard after login without waiting for a support response. Check there first for the relevant form or record.
These terms connect to several areas of account management that affect how your information is held and used. The points below outline our approach to each one so you know what to expect and where to act if anything needs to change.
Account data you provide — name, contact details, payment method preferences — is held for the purpose of operating your account and processing transactions. We do not share your data with third parties outside what is necessary for payment processing through DuitNow, FPX or Boost, or as required under applicable law.
We use cookies to keep your session active, remember your payment preferences and maintain your account state across the lobby and sportsbook. Cookie settings can be adjusted through your browser. Disabling certain cookies may affect how your account session and payment route behave.
Protecting your account is a shared responsibility. We apply standard security practices on our side; your part is to keep your login credentials private and to report any suspicious activity through live chat or email support promptly. Do not share account access with anyone.
We retain account and transaction records for as long as your account is active and for the period required after closure under applicable rules. To request a review of what data is held, or to ask about the data retention period that applies to your account, contact support with your account reference.
These are the questions we hear most often about how our terms work in practice. Each answer refers directly to the relevant part of this policy so you can act on it straight away.
They apply from the moment you access your account, including browsing the lobby, depositing through DuitNow or FPX, using Boost, placing activity and contacting support. By using any part of the platform, you confirm acceptance of the current version of these terms.
The updated version is published on this page with the effective date shown at the top. We also flag material changes through your account notification area after login. Continuing to use your account after the effective date means you accept the revised terms.
Your full transaction history is in your account dashboard after login. Every deposit and withdrawal — including those made via DuitNow, FPX or Boost — is listed there with the date, amount and status. No support request is needed to view your own records.
Go to your account settings page after login. The fields and verification steps shown there guide you through updating your registered details. For changes that require identity verification, follow the instructions on that page rather than contacting support first.
We retain your account and transaction records for the period required under applicable rules after closure. To find out what data is held or to ask about the retention period for your account, contact our support team with your account reference and the specific request.
Start with our live chat or email support. Provide your account reference, the transaction date and the payment method used — DuitNow, FPX or Boost. We will check your transaction record and respond with the relevant next steps based on what the record shows.